Support for Facebook Ads Analytics Connector · Data Studio by LQ Analytics

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How can we help you today? Review our quick-start guide or troubleshoot common connector issues.

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Getting Started

No account required. You do not need to create an LQ Analytics account. Simply use your existing Google and Facebook credentials to connect.
  1. Open Data Studio (datastudio.google.com) and click Create → Data Source
  2. Search for "Facebook Ads Analytics (LQ Analytics)" in the connector gallery and select it
  3. Click Authorize and log in with your Facebook account — grant the ads_read and ads_management permissions when prompted
  4. Select the Ad Account you want to report on from the dropdown
  5. Click Connect— all 60+ metrics and dimensions are now available in your report

Common Issues

Authentication errors

Ensure you are logged into the correct Google and Facebook (Meta) accounts. Try disconnecting and re-authorizing the connector from within the Data Studio data source settings.

No ad accounts appearing in the dropdown

This usually means your Facebook account is not linked to a Business Portfolio with active Ad Accounts. Check that:

  • Your Facebook account has access to at least one active Business Manager
  • The Ad Accounts within that Business have an active status (not disabled)
  • You accepted all permission prompts during the OAuth authorization step
No data loading / empty reports

Check the following:

  • Your API permissions are correctly granted — try re-authorizing the connector
  • The selected Ad Account has ran active campaigns in the chosen date range
  • Your user role in Facebook Business Manager has at least "View Performance" access
Date range returns no data (especially for today)

Facebook Ads data has an approximate 24-hour delay. If your selected date range includes today, try changing the end date to yesterday. The connector automatically adjusts for this, but Data Studio's cached data source may need a manual refresh.

Access denied or permission errors

Verify that your user role in Facebook Business Manager has "View Performance" access on the relevant Ad Account. Admin or Advertiser roles are recommended for full data access.

Connector Troubleshooting

If the connector fails to load or return data, try these steps in order:

Still Need Help?

For technical assistance with the Facebook Ads Analytics connector, please reach out via email:

[email protected]

Average Response: 24–48 hours

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